Shipping & Returns

Shipping And Handling

Unless otherwise stated, delivery will be made by standard Royal Mail packet delivery. Orders over £50.00 or with a weight in excess of 2kg may need sending via a different delivery method and we will endeavor to contact you if this is the case.

We regret that we cannot currently accept orders for delivery outside Europe through this website. We can arrange this by phone however so please contact us for rest of world carriage rates.

Delivery Schedule

We always aim to despatch any order on the day it's placed, however, where goods are are not in stock and a lead time greater than 2 days is expected, we will take measures to notify you of the expected delivery time.

You must inform us upon receipt if the goods have been damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Any item signed for in good condition and that is later found to be broken, cannot be claimed as broken in transit. If you are in any doubts as to whether a product may have been damaged in transit, please ask the delivery person to wait whilst you inspect the item. If they are unable to wait, please refuse delivery and contact us to explain your concerns.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Guarantee
All of our products come with a 30 day no quibble guarantee and most of our products have a one year warranty.

In the event of any dissatisfaction arising, we ask that you contact us in writing to explain the concerns and we will aim to issue a response in writing within 3 days.

Any item belived to be faulty, where possible, must be returned to us for testing to determine the fault. Any item deemed as faulty will be replaced free of charge.

Any postage cost incurred whilst returning an item that is later found to be faulty will be refunded to you or credited to your account.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

We reserve the right to update or amend our terms and conditions at any time.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.